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Tổng đài IP SANGOMA PBXACT UC 1200 / 350 Simultaneous Calls
General Features:
- Unlimited auto-attendant / IVR
- Flexible time-based call routing
- Class of Service
- User management and group creation
- Fax Pro – unlimited inbound / outbound fax-to-email
- Hunt / Ring groups with pre-call announcement
- Music-on-hold
- Voicemail-to-email
- Voicemail blasting
- Directory
- Customizable announcements
- Built-in multi-language IVR, voicemail and announcements
- Mult-language admin GUI and end user device support (UCP and IP phones)
- Calling queues (ACD / IVR)
- Built-in calendar used for call-based routing (Holiday and office hours routing)
- Enhanced timezone support
- Call Recording Reports
- Call logging interface
- Secure communications (SRTP/ TLS)
Call Features:
- Unlimited conference bridge and control
- Follow me / Find me calling
- HotDesking
- Intercom
- Enhanced Paging (Page Pro): Valet style, scheduled with custom recording
- Call Parking / Call Pickup
- Caller-ID
- Do-not-disturb
- Call Forward
- Call Waiting
- Call History and CDR
- Speed Dial
- Caller Blacklist
- Multi-parking lot (Park Pro)
Unified Communications:
- End User Control Panel (Dashboard):
– Conference rooms
– Voicemail control
– WebRTC phone with chat
– IP Phone programmable button customization (EPM for UCP)
– Fax dashboard
– Call forwarding, call-waiting, DND and follow-me control
- Presence
Zulu UC Integration
- Zulu UC Desktop
– Desktop softphone (Windows & Mac):call, team chat, fax, SMS, presence
– Click-to-Call from browser, email client and CRM
– Screen-Pop for helpdesk and CRM
- Zulu UC Mobile
– Team chat, visual voicemail, unattended transfer, push notifications, presence control
– iOS/Android Support
– Presence Control
- CRM Integration: SugarCRM, SuiteCRM, SalesForce, Zoho, ConnectWise. Click-to-call, call history, call recording, screen-pop
Telephone Features:
- Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones)
- EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones)
Call-Center Features (Built-in):
- Call Queuing (ACD)
- Advanced Ring Strategies
- Caller Announcement
- Agent wrap-up time
- Max- Queue callers
- CRM Integration
- Call Recording
Licensed Add-ons (Additional Fee):
- XactView Wallboard – user status view and call control
- Professional greetings
- Queue – call center statistics, barging, call-override, advanced call-center reporting
- EndPoint Manager for non-Sangoma Phones
- Queue call-back for inbound callers
- Web Call-back
- Outbound campaign (Call-center feature)
- Appointment Reminder
- Outbound Call Limiting
- Hotel Property Management
Protocol & PSTN Support:
- SIP V1/V2, IAX2
- ISDN PRI (T1/E1), Analog, BRI with telephony cards (Sold as option)
Codec Support:
- Software: ulaw, alaw, gsm, g.722, g.726, slin, ilbc and *g.729.
May impact overall call capacity *PBXact 14 and above
- Hardware: Option to add D100 or D500 Sangoma
Transcoding Card supporting: ulaw, alaw, slin, g.729, g.723, g.722, g.726, gsm and ilbc
Hardware:
- 6x GB Ethernet ports
- 1x VGA
- 2x USB ports
- 1x serial console (RJ45)
- 4 PCI express slots
- Rack-mount rails included
- Unit dimensions 430 x 520 x 44.5mm (WxDxH))
- Unit weight: 13.5kgs (30lbs)
- Dual modular internal 100~240 VAC power supplies
